Customer Threat Advisor

Bengaluru, IndiaOn-site

Responsibilities

Review threat intelligence findings for assigned accounts.
Identify high-priority incidents that need customer attention.
Follow up on important incidents until there is action or closure. Conduct Weekly Incident Triage
Review critical and high-severity incidents.
Prioritize incidents based on customer context and business impact.
Prepare clear customer-ready summaries.
Ensure important incidents are not missed or buried in reports.
Track which incidents were reported, acknowledged, and actioned. Act as a Security Consultant to Customers
Investigate issues with analysts.
Advise customers on the next best action.

CloudSEK , one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that identifies and resolves digital threats in real-time.
The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention.
CloudSEK’s Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies. Key Milestones:
Awards & Recognition : Won NetApp Excellerator's "Best Growth Strategy Award," CloudSEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award.
The role sits at the intersection of customer success, threat intelligence, AI security, infrastructure vulnerability management, and security consulting.
Cloud and internet-facing risks. AI security risks.
experience in cybersecurity, threat intelligence, SOC, customer success, technical account management, security consulting, or security operations.
Strong understanding of security incidents and business risk.
Ability to communicate with both analysts and CISOs.
Ability to use AI tools responsibly to improve investigation, summarization, and reporting. Key Success Metrics
Adoption of relevant CloudSEK modules and workflows.

You’ll be rewarded a competitive salary as well as a full spectrum of generous perks and incentives which include:

We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy!
Founded in 2015, headquartered at Singapore, we are proud to say that we’ve grown at a frenetic pace and have been able to achieve some accolades along the way, including:
CloudSEK XVigil constantly maps a customer’s digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support.
A powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers’ attack surfaces.
CloudSEK's BeVigil uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets.
2019 : Expanded operations to India, Southeast Asia, and the Americas.
2020 : Won the NASSCOM-DSCI Excellence Award for Security Product Company of the Year.
2021 : Raised $7M in Series A funding led by MassMutual Ventures.
2025 : Secured $19 million in funding led by Tenacity Ventures, Commvault. About the Role
CloudSEK is looking for a Customer Threat Advisor to help customers convert cyber intelligence into clear action.