- Build, nurture, and sustain customer relationships across all personas interacting with Deepgram, from developers and program managers to CIOs, CTOs, and other C-level stakeholders.
- Conduct regular on-site visits with customers to partner closely, work hands-on to drive adoption, and actively embed Deepgram into their workflows.
- Own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
- Track, analyze, and report on key performance indicators (adoption, usage, health, satisfaction, expansion, and overall revenue impact).
If you catch yourself doing something manually more than twice, your next move is to build the system that removes it. - Build internal tools, agents, and systems that eliminate recurring work for yourself and the broader Customer Success team.
Requirements
COMPANY OVERVIEW Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale.
COMPANY OPERATING RHYTHM At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.
Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work.
We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here.
Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.
Additionally, we move at the pace of AI.
We’re not here just to “manage accounts”; we make Deepgram successful in our customers’ environments by combining technical expertise with commercial impact and an AI-native mindset.
You're comfortable running demos, guiding architecture discussions, and helping customers integrate AI-driven solutions into their workflows.
experience to help customers realize value from day one and scale it over time.
Moreover, AI is how you work, not a tool you reach for occasionally.
You've rebuilt a meaningful part of your workflow around it, and going back to the pre-AI way of doing things would feel like working with one hand tied behind your back. You'd refuse to.
- Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies.
- Serve as the voice of the customer internally, influencing product roadmap, GTM strategy, and the internal tools and processes we build to support customers.
- Operate AI-first by default.
Every repeatable part of your job, research, prep, account summaries, follow-ups, technical investigation, should run through AI workflows you've designed.
- Have a high degree of integrity and can work both collaboratively and independently in a remote WFH environment.
Just because we do things a certain way, doesn't mean it's the best way. - Would be genuinely uncomfortable going back to a pre-AI workflow.
IT’S IMPORTANT TO US THAT YOU HAVE - 7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with strong technical focus), at innovative, API-driven technology companies (developer-first, developer tools, or emerging AI/tech) - A proven track record in roles that blend customer engagement with technical expertise, navigating between solution design, technical problem-solving, and commercial growth. - Hands-on
experience with running product demos, POCs, or technical workshops with enterprise customers. - Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts. - Strong technical aptitude: able to discuss APIs, developer workflows, and troubleshoot basic L1-style support questions (no coding required, but must be fluent in technical conversations) -
- Exceptional interpersonal, communication and collaboration skills, with proven ability to influence internal and external stakeholders (including executives, technical teams, and sales).
- A strong sense of ownership and stewardship for your customers, and a keen focus on developing a strong personal brand.
- A strong understanding of partner ecosystems, channel business models (resale, referral, integrations, co-marketing, co-selling), and multi-party commercial dynamics.
In your application, tell us what it was, what it replaced, and what it's still doing today. - An AI-native operating model.
You can point to specific workflows that structurally depend on AI and describe how you'd rebuild them if the tools you rely on disappeared tomorrow.
Experience working in AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies. - Working fluency with automation, scripting, or agent-building (Python, TypeScript, workflow tools, agent frameworks, or equivalent).
If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you! Deepgram is an equal opportunity employer.
Benefits
You don't need to be a software engineer, but you need to be dangerous enough to ship working systems. BENEFITS & PERKS
HOLISTIC HEALTH - Medical, dental, vision
benefits - Annual wellness stipend - Mental health support - Life, STD, LTD Income Insurance Plans WORK/LIFE BLEND - Unlimited PTO - Parental leave - Flexible schedule - 12 Paid US company holidays - Quarterly personal productivity stipend - One-time stipend for home office upgrades - 401(k) plan with company match - Tax Savings Programs CONTINUOUS LEARNING - Learning / Education stipend - Participation in talks and conferences - Employee Resource Groups - AI enablement workshops / sessions *For candidates
Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding.
Additional details
More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box.
Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency.
Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words.
There is no organization in the world that understands voice better than Deepgram.
Change is rapid, and you can expect your day-to-day work to evolve just as quickly.
This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.
Our Customer Success team, known as The Heartbeat of Deepgram, sits at the intersection of customers, product, and growth.
Customer Success Engineers are hands-on partners who ensure adoption, solve complex technical challenges, and highlight opportunities for expansion, while building the systems that make our team's work compound over time.
You're equally skilled at reading a room, building trust with executives, and uncovering growth opportunities that come from technical adoption.
When you see recurring work, your instinct isn't to get faster at it, it's to make it unnecessary.