customer support
Posted YesterdayTask Support Advocate
at Taskrabbit
PolandHybrid
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Responsibilities
- Build connection and trust with your stakeholders, going above and beyond to provide an exceptional experience, with the aim to resolve their queries in an appropriate manner first time.
Requirements
- Understand the business requirement for each programme that you are working on and be able to put in action the SOPs of each one that you are assigned to work on.
- Excellent Communication Skills: Ability to articulate persuasively over the phone to engage potential customers.
- experience in sales over the phone, preferably in cold calling.
- Fluency in English
Benefits
- Eligible to work in Poland, we will not support relocation for this position. Compensation & Benefits:
- At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay +
- benefits + perks. The annual gross pay for this position is 78,000 PLN . This is the base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.
- Women make up half of our leadership team and our diversity representation is above that of the tech industry average. The Perks.
- Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees.
- We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more.
- An Active Commitment to Equity within our Company and Platform.
Contact
- Communications will always be conducted by taskrabbit.com domain names.
Additional details
- Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.
- At Taskrabbit, we want to transform lives one task at a time.
- As a company we celebrate innovation, inclusion and hard work.
- Our culture is collaborative, pragmatic, and fast-paced.
- We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.
- Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed! About The Role
- You will be joining a remote team of 20+ advocates in Poland that are in charge of improving conversions and reducing cancellations within our 6 European markets (UK, Germany, France, Spain, Portugal and Italy).
- You will monitor booking funnels to identify 'stuck' tasks and intervene when our algorithm needs a human touch - using email, internal tools, and phone calls to ensure the jobs get done.
- You will act as a Task Support Advocate, navigating complex, nuanced conversations with our clients and Taskers to save cancellations and drive revenue.
- Based in Poland, this is a remote first position reporting to the Operations Team Lead.