other
Posted 1 weeks agoImplementation Consultant Lead
at Sprinklr
France Paris, FranceOn-site
Responsibilities
- Ensure that all client users during customer onboarding are trained and educated properly on the platform & establish a relationship built on trust with client champions Complete the execution of platform deployment in such a way as to anticipate future client needs or business
- Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- Desire and ability to rapidly learn a wide variety of new technical skills.
- Ability to work in a highly collaborative and fast-paced environment.
- requirements Passion for solving client challenges and commitment to client delight Strong customer handling skills and willingness to serve customer across various timezones French & English languages business proficiency mandatory. Technical Skills
- Experience deploying Voice and Non Voice Contact center applications like Gensys Engage, Amazon Connect, Cisco Webex Contact Center, Ring Central etc. Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing Should have knowledge in CTI or Voice recording products
- Experience on VOIP, Dialer, ACD , IVR, SBC Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP.
- Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc. Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management
- Experience with telecom, call center integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like. Have
- experience in Groovy and Javascript You know You're Successful Customer-obsessed mindset to deliver value & able to adapt and operate effectively in ambiguous or rapidly changing environments Capable to work effectively under tight deadlines and juggle several assignments simultaneously Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role.