management
Posted YesterdaySVP, Global Alliances
at Sprinklr
United States Texas Austin, United StatesOn-site
Responsibilities
- Drive a cultural shift across the alliance's organization, reinforcing accountability, measurable outcomes, and strategic partner engagement.
- Develop and execute a partner strategy that aligns investments and resources with the partners most capable of delivering meaningful business results.
- Drive co-sell discipline and execution excellence with Sales, including joint account planning, deal inspection, and governance.
- Define and enforce rules of engagement (ROE) that prioritize speed, clarity, and customer outcomes across partner and direct sales motions.
- Scale partner-delivered services capacity to increase attach rates, accelerate time-to-value, and improve gross margins.
- Build and scale industry-specific and solution-based partner plays (e.g., CX, Contact Center, AI-driven insights).
- Drive joint strategies with top partners, including co-innovation, co-marketing funds, and executive alignment.
- Partner Enablement & Performance Develop and implement partner enablement frameworks including training, certifications, and sales toolkits.
- Establish and monitor KPIs to measure partner performance, pipeline contribution, and customer impact.
- Lead Quarterly Business Reviews (QBRs) and Annual Reviews to ensure alignment and accountability.
- Collaborate with the Partner Program team to evolve competencies, tiers, and incentives.
- Develop and execute a service delivery strategy that leverages both internal resources and external partners to maximize customer success and operational efficiency.
- Strong track record of driving revenue growth, customer success, and market expansion through strategic partnerships.
- Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- experience building high-performing partner organizations, driving cultural change, and establishing measurable business outcomes through strategic alliances.
- What You’ll Do Strategic Ecosystem Leadership Lead the ongoing transformation of Sprinklr's partner ecosystem by establishing a performance-driven operating model focused on revenue impact, pipeline creation, and customer growth.
- Co-develop joint value propositions and go-to-market strategies with partners.
- Who You Are & What Makes You Qualified Bachelor’s degree required ; MBA or advanced degree preferred. 15+ years of
- experience in global partner and alliance leadership within a SaaS or enterprise technology company.
- Proven success in building and scaling global partner ecosystems, including SIs, ISVs, cloud platforms, and resellers.
- Executive presence with the ability to influence and collaborate across C-level stakeholders.
- Deep understanding of partner business models, market dynamics, and enterprise buying cycles.
- Leadership Attributes: Proven track record leading organizational transformation and cultural change within a partner, channel, or go-to-market organization.
- Demonstrated ability to evolve alliances functions from relationship-focused teams into strategic growth organizations with measurable commercial impact.
- Solid critical thinker with a proven ability to collaborate with both leadership and teams, demonstrating ability to influence, make sound decisions and drive alignment Natural leader with a positive management style, combined with superior communication skills and unwavering ethics and integrity .
- Superior interpersonal skills and executive presence, with an effective ability to quickly establish credibility, trust, and support within all levels of the organization.
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Benefits
- Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
- We offer you and your family voluntary healthcare coverage in countries where applicable.
- We believe it is important to take time off – it is essential for your mental and physical wellbeing.
- We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
- JOB REQ COMPENSATION RANGE $236,000 - $394,000 The base salary range for this role is shown above.
- At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location.
- Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.
- benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based
- benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health
- benefits including medical, dental, vision, and prescription drug coverage.
Additional details
- Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
- Job Description The SVP, Global Alliances will lead the strategy, development, and execution of our global partner ecosystem to accelerate growth, drive customer success, and expand market reach.
- Reporting to the Chief Revenue Officer, this executive will be responsible for evolving the alliances organization from a primarily relationship-oriented and support-focused function into a commercially driven growth engine with clear accountability for pipeline generation, revenue contribution, and market expansion.
- The successful candidate will shape how Sprinklr engages with partners, elevate expectations for partner performance, and create scalable programs that drive joint customer acquisition, expansion, and long-term value creation.
- This role will also be instrumental in leading a strategic transformation of the Alliances function, evolving from a historically overlay, influence-based model into a true revenue-generating partner organization.
- The SVP will establish clear accountability for pipeline creation, sourced and co-sold revenue, and services attach, ensuring partners are embedded as a core growth engine of the business.
- This includes driving a shift in mindset, operating rhythms, and incentives across both internal teams and partners to prioritize measurable business outcomes, speed to value, and customer impact.
- Revenue Ownership & Partner-Led Growth Establish and operationalize a partner-sourced and partner-influenced revenue model, with clear attribution, accountability, and forecasting rigor.
- Embed partners into the full customer lifecycle, from pipeline generation through services delivery and expansion.
- Cross-Functional Collaboration Partner with Product, Marketing, Sales, and Customer Success to ensure seamless execution of joint initiatives.