operations
Posted 2 days agoSenior Partner Operations Change Management Strategist
at mercury
San Francisco New York Ny Portland Or Or Within United States, United StatesRemote
Responsibilities
- Own, mature, expand, and operate our existing change management processes with internal teams and our product and banking partners
- Support day-to-day relationship management with Mercury’s bank partners related to new feature and product launches
- Help build the knowledge base for how our partnerships work and a framework for our internal teams to support new feature development
Requirements
- experience in financial services or banking operations, with at least 3 years supporting bank partnerships
- Feel confident building relationships and being the operational go-to for change requests related to our bank partners
Benefits
- The total rewards package at Mercury includes base salary, equity, and benefits.
- Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry.
- New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
- Our target new hire base salary ranges for this role are the following:
- US employees in New York City, Seattle, Los Angeles or San Francisco: $142,400,000 - $178,000
- US employees outside of New York City, Seattle, Los Angeles or San Francisco: $128,200-$160,200
Contact
- experience possible to simplify entrepreneurs' and business owners’ financial lives. You can check out our demo dashboard at www.demo.mercury.com .
Additional details
- Mercury is building a complete finance stack for startups. We work hard to create the easiest and safest banking*
- Underneath all our products is a massive web of partners that users don’t see, that require significant product and process investment.
- That’s where the Product Partnerships & Operations team comes in.
- Partner Operations works to maintain our external relationships and streamlines our collective workflows to keep customers, partners, and Mercury employees happy.
- As a Partner Operations Change Management Strategist, you will work to keep our network of banking and payment partners running like a well-oiled machine while enabling Mercury to launch products and features that make banking feel effortless.
- This will include a mix of day-to-day communication, process design and execution, as well as long-term strategic relationship building.
- Internally, you’ll work across many of our teams, like Product, Risk, Compliance, and Legal - owning the change management program that unblocks sustained growth and innovation.
- You’ll be the connection between our product teams and external banking partners, advocating for the most efficient collaboration possible and removing roadblocks so our designers and engineers can build with the freedom to dream big.
- You’ll deliver magic to our bank partners and, in turn, our customers by making sure even the smallest details of our partnership operate efficiently, so we can continue to expand our products and services.
- Secure, reliable, thoughtful, and (perhaps) magical is how a user should describe banking