other
Posted Apr 21Manager, Customer Enablement
at Figma
San Francisco, United StatesOn-site
Responsibilities
- Lead, manage, and grow a team of high-performing CEMs
- Refine and scale playbooks and best practices for CEMs
- Drive operational excellence through team processes, tooling, and reporting
- Ensure the team is delivering exceptional value and
- Represent the voice of the customer internally and influence product strategy We'd love to hear from you if you have:
Requirements
- Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
- From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
- Experience Managers (CEMs) work closely with some of Figma’s largest customers to drive engagement, adoption, and value realization.
- You’ll help shape the strategy of the CEM team, coach and develop individual contributors, and contribute to the broader goals of Figma’s Customer
- If you’re energized by enabling and developing customer-facing teams, and you have a background in SaaS and/or product design and development tools, we’d love to hear from you.
- experience across our enterprise customer base
- experience in Customer Experience, Customer Success, or a similar post-sales function 5+ years of total
- experience in customer-facing roles within high-growth SaaS companies
- A proven ability to lead, inspire, and scale teams, especially through growth and change, and a passion for building inclusive, thoughtful, and high-performance team cultures
- Excellent communication skills, with the ability to connect with a wide range of internal and external personas While not required, it’s an added plus if you also have:
- Familiarity with design systems, product development workflows, or Figma itself •
- Experience in a similar role at a design, collaboration, or productivity-focused SaaS company
- A background in UX/UI, Design Ops, or Frontend Development
- Fluency or proficiency in additional languages like Spanish or Portuguese At Figma, one of our values is Grow as you go.
- Additionally, if hired you will be required to attend in person onboarding.