Senior Customer Support Engineer

United KingdomRemote

Responsibilities

Troubleshoot issues alongside Engineering; identify and drive fixes and mitigations.
Develop and improve internal tools and scripts that increase team efficiency.
Improve existing documentation and create new runbooks, guides, and internal processes.

As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web.
experience who can specialize in multiple core domains while partnering across teams to drive great outcomes.
experience using Vercel and v0 as a platform.
experience in the AI or web space (e.g., building LLM-powered apps, web services, or production web applications) and can explain these concepts to others.
experience in a technical role: troubleshooting customer cases, writing clear solutions, and proactively problem-solving.
Have frontend development experience (e.g., React/Next.js).

You are willing to participate in a weekend/holiday on-call rotation. Bonus If You:

Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web.
Our mission is to enable the world to ship the best products.
That starts with creating a place where everyone can do their best work.
Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role
Reporting to the Manager, Customer Support Engineering, you’ll resolve customer concerns, create and improve internal tooling, and engineer solutions that help Vercel customers get the most out of the platform.
You’re an excellent communicator who earns customer trust, understands complex systems quickly, and enjoys digging deep to find and resolve root causes.