other
Posted 3 days agoSystems Ops Administrator
at Twilio
IndiaRemote
Responsibilities
- Serve as the escalation point for advanced user requests and troubleshoot complex and multi-instance issues.Ensure Compliance with security and access governance policies.Monitor system usage and adoption to recommend improvements.
- Operational Excellence: Monitor and Manage Salesforce case queues to meet SLAs. Oversee the synchronization of Salesforce data with ERP/Billing systems to ensure seamless order-to-cash cycles.
- Document data requirements, strategy, and rules (standardization, cleansing, and validation) for both legacy and new environments.
Requirements
- We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! .
- This role is the backbone of our Global Sales organizations, providing a blend of technical Salesforce administration and high-level data stewardship.
- You will ensure that Salesforce CPQ, OLM, and multiple Salesforce instances run with high process integrity while simultaneously managing the data quality and firmographic insights that drive our Sales organization forward. Responsibilities
- Salesforce Administration: Manage user setup, roles, profiles, permissions, and security settings.
- System Maintenance: Maintain page layouts, workflows, validation rules, and approval processes. Configure and maintain Salesforce support processes.
- Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.
- We are always looking for people who will bring something new to the table! *Required:
- Salesforce Expertise: 3+ years of
- experience as a Salesforce Administrator (Sales Cloud) with an active Salesforce Administrator certification (ADM-201) .
- Experience in Sales Operations support and a basic understanding of data providers like ZoomInfo .
- Advanced Certifications: Salesforce Certified Advanced Admin. Technical Stack:
- Experience with SQL, Heroku, or Python (specifically for data pipelining).
- Analytics: Familiarity with Tableau and Tableau CRM (CRM Analytics).
- Automation: Knowledge of Apex, Flow, SOQL, and advanced Salesforce automation.
- Soft Skills: Excellent written and verbal communication skills; ability to build relationships across all levels of the organization.
- Linguistic Diversity: Proficiency in multiple languages applicable to the NAMER region is a plus. Location
- Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Benefits
- Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
Additional details
- At Twilio, we’re shaping the future of communications, all from the comfort of our homes.
- We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
- Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.
- As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding.
- Join the team as Twilio’s next Systems Support & Data Operations Administrator – India About the job
- Data Stewardship: Perform data audits and investigations across systems to enhance firmographic information. Fix data issues following standard operating procedures and data policies.
- Strategy & Documentation: Provide documentation for implementation changes to data quality standards.
- Collaboration: Partner with Sales Ops, Finance, IT, and Business Stakeholders to identify and drive automation advances that improve operational efficiency.
- Testing & Training: Support UAT and deployments while developing training materials to empower our end users.
- If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.