Certified Recovery Specialist

On-site

Responsibilities

Manage an active caseload of patients with open social needs, developing and maintaining individualized care plans
Practice active listening, empathy, and solution-focused approaches to collaboratively engage with patients seeking support on a wide range of issues
Prioritize effectively across multiple channels: switching between calls, messages, meetings, texts, and Slack to deliver patient-centered care

An ability to move patients along a care continuum, from identifying a barrier to full issue resolution; with steps clearly and concisely documented and communicated along the way •
A collaborative mindset and ability to build rapport in a remote first work environment
High integrity, honesty, ability to build trust and maintain a strong sense of accountability
Required : Meets criteria for CRS as outlined below, or has CRS certification already
If needed, we will reimburse training costs for certification.
requirements to enroll in a Certified Recovery Specialist program. They are:
Must either live or work in Pennsylvania.
Minimum high school diploma/GED. Veterans may provide discharge documentation in lieu of a high school diploma/GED. Our Benefits Include:

What Success Looks Like: This is a good fit for someone who is comfortable building trust with patients through consistent, purposeful contact over time — and who understands that in a virtual care setting, good documentation is part of good care.
Research targeted resources for each patient based on their specific situation, like insurance status, location, income, and the actual barrier they’re facing
Resolve issues related to prescriptions and insurance/pharmacy authorizations
Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
Work From Home Stipend
401k Contribution Platform
benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!