other
Posted 1 weeks agoCertified Recovery Specialist
at Ophelia
On-site
Responsibilities
- Manage an active caseload of patients with open social needs, developing and maintaining individualized care plans
- Practice active listening, empathy, and solution-focused approaches to collaboratively engage with patients seeking support on a wide range of issues
- Prioritize effectively across multiple channels: switching between calls, messages, meetings, texts, and Slack to deliver patient-centered care
Requirements
- An ability to move patients along a care continuum, from identifying a barrier to full issue resolution; with steps clearly and concisely documented and communicated along the way •
- A collaborative mindset and ability to build rapport in a remote first work environment
- High integrity, honesty, ability to build trust and maintain a strong sense of accountability
- Required : Meets criteria for CRS as outlined below, or has CRS certification already
- If needed, we will reimburse training costs for certification.
- requirements to enroll in a Certified Recovery Specialist program. They are:
- Must either live or work in Pennsylvania.
- Minimum high school diploma/GED. Veterans may provide discharge documentation in lieu of a high school diploma/GED. Our Benefits Include:
Benefits
- What Success Looks Like: This is a good fit for someone who is comfortable building trust with patients through consistent, purposeful contact over time — and who understands that in a virtual care setting, good documentation is part of good care.
- Research targeted resources for each patient based on their specific situation, like insurance status, location, income, and the actual barrier they’re facing
- Resolve issues related to prescriptions and insurance/pharmacy authorizations
- Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
- Work From Home Stipend
- 401k Contribution Platform
- benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!