Partner Onboarding Specialist

San Francisco, United StatesHybrid

Responsibilities

Support day-to-day partner onboarding logistics including location setup, rate card validation, zip code uploads, store configuration, and training coordination for new and expanding partners
Schedule and coordinate live (Google Meet) and shareable training sessions for new partner locations
Maintain and update partner pages in internal systems as partners expand or change configurations
Track open action items across CS, Product, Data, Localization, and Task Logistics teams
Coordinate across internal teams to ensure launch steps are completed on time
Manage 10+ active Slack channels including partner-internal channels, and cross-functional channels.
Maintain the Confluence database as the source of truth for all partner data
Create and update onboarding documentation, checklists, and training materials
Ensure partner pages, rate cards, and location records are current and accurate Team Support
Support the Onboarding Associate in staying organized and on track with launch timelines and day-to-day tasks
Identify process gaps and flag them to the Senior Onboarding Supervisor
Support preparation for major cross-functional launch readiness reviews

Assist with hypercare monitoring for new partner launches across all platforms (TPP, API, PAPI), tracking early performance trends and flagging issues through the critical window following go-live
Qualifications Required 1–3 years of
experience in operations, project coordination, account management, or a related field
Ability to work independently, follow through on tasks end-to-end, and flag issues proactively Preferred •
Experience with Confluence, Slack, Asana, or similar tools
Familiarity with marketplace, gig economy, or platform operations •
Experience supporting a team in a coordinator or specialist capacity
Experience with AI tools (e.g., Claude) for documentation, communication, and operational efficiency
Google Workspace (Docs, Sheets, Drive) — training materials and shared documentation
Asana or similar project management tool — task tracking and launch timelines
Zoom / Google Meet — live partner and internal training sessions
Jira — bug tracking, product intake, and internal issue escalation
AI tools (e.g., Claude) — documentation drafting, communication prep, and operational efficiency

90 Days: Supporting partner launches end-to-end including hypercare monitoring. Process gaps identified and flagged. Senior Onboarding Supervisor has measurably more capacity for program management. Compensation & Benefits:
At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks.
The base pay range for this position is $89,000 - $119,000.
This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.
Women make up half of our leadership team and our diversity representation is above that of the tech industry average. The Perks.
Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees.
We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more.
An Active Commitment to Equity within our Company and Platform.

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.
At Taskrabbit, we want to transform lives one task at a time.
As a company we celebrate innovation, inclusion and hard work.
Our culture is collaborative, pragmatic, and fast-paced.
We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.
Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024, 2025) continually ranked across multiple national and regional categories.
Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!
This role operates on a hybrid schedule requiring two days of in-office collaboration in our downtown San Francisco Hub per week. About The Role
The Onboarding Specialist is an internal-facing operations role on the External Partnerships team, sitting with the Senior Onboarding Supervisor.
This person is the day-to-day engine of the team — keeping launches on track, cross-functional work moving, and the Onboarding Associate prioritized and unblocked.