other
Posted 4 hours agoManager, Technical Services
at Workato
Palo Alto, United StatesOn-site
Responsibilities
- Lead and manage the Americas West Technical Services team, ensuring alignment with global Professional Services objectives. •
- Drive customer success by overseeing onboarding, SOW delivery, support packages, and strategic services throughout the customer journey. •
- Develop and coach team members through goal setting, performance management, and continuous enablement by aligning with our standard Technical Services career framework. •
- Recruit and grow talent, supporting hiring, onboarding, and career development to build a high-performing and accountable team. •
- Coach team members on becoming trusted advisors to customers and partners, helping them advance their automation and integration roadmaps. •
- Represent Technical Services in customer strategy sessions, QBRs, internal planning, and company-wide events. •
- Manage customer escalations and partner cross-functionally with Account Management, Sales, and Product & Engineering to support expansion, resolve escalations, and influence roadmap development. •
- Track and report on key metrics such as team and individual VMTs and project performance through tools like Sigma, providing regular updates to leadership. •
- Develop deep expertise in Workato’s proprietary frameworks (GEARS) and provide close-loop feedback from implementations to improve and evolve delivery methodology. •
- Champion cross-functional collaboration, attending leadership planning sessions, company events, and contributing to internal strategy and enablement. Requirements Qualifications /
Requirements
- Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform.
- With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business.
- experience managing technical delivery teams within a software company, strategic consulting firm, or large-scale systems integrator. •
- experience in solution design and implementation, including integration throughout the delivery lifecycle. •
- Strong understanding of integrations and systems design principles, with the ability to architect scalable, reliable solutions. •
- Deep knowledge of technology and industry trends, especially in integration, automation, and emerging agentic technologies. •
- Familiarity with modern programming languages (e.g., Python, Java) and strong understanding of RESTful APIs and API development. • Hands-on
- experience with leading iPaaS platforms, such as Workato, Tray.io, TIBCO, Dell Boomi, MuleSoft, webMethods, or Oracle Integration Suite. •
- Comprehensive understanding of the SDLC and
- experience supporting, troubleshooting, and optimizing end-to-end integration solutions. •
- Demonstrated ability to scale and grow technical teams, with a track record of meeting and exceeding performance targets. •
- Strong resource management and prioritization skills, with the ability to balance workload across competing priorities. •
- Excellent communication skills, both verbal and written, with the ability to distill technical topics for non-technical audiences and deliver professional presentations. •
- Experience in iPaaS sales or pre-sales technical advisory roles. • Prior work
- experience in a start-up or high-growth environment. •
- PMP or Scrum certification (or equivalent project delivery credentials). •
- High-level knowledge of enterprise applications such as Salesforce, NetSuite, Workday, ServiceNow, SAP, Oracle EBS, or common databases. •
- Experience working with enterprise business accounts and navigating complex stakeholder environments. •
- Familiarity with OEM or embedded SaaS models is a plus. •
Experience
- 5+ years of leadership
- 5+ years of hands-on consulting
- 2+ years of project or program management experience, including overseeing scope, timelines, and stakeholder engagement. •
- 2+ years managing global, distributed teams across multiple time zones and work schedules. •
Contact
- To learn more, visit www.workato.com Why join us?
Additional details
- A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale.
- Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles .
- We are driven by innovation and looking for team players who want to actively build our company.
- But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of
- benefits they can enjoy inside and outside of their work lives.
- If this sounds right up your alley, please submit an application. We look forward to getting to know you!
- Business Insider named us an “enterprise startup to bet your career on” •
- Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world •
- Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America •
- Quartz ranked us the #1 best company for remote workers Responsibilities