design
Posted 7 hours agoDirector - Product Design
at Sprinklr
India Haryana Gurgaon, IndiaOn-site
Responsibilities
- Design Systems leadership: Guide the evolution, adoption, and governance of Sprinklr’s design system so product teams can ship more consistent, accessible, reusable, and scalable experiences.
- Content Design leadership: Build and mature the Content Design function, including UX writing, information architecture, in-product guidance, naming conventions, terminology governance, and content standards.
- Operational discipline: Create practical rituals for design reviews, pattern intake, content review, critique, intern feedback, documentation, design QA, and cross-team decision-making.
- Content Design foundation: Clear standards for product language, in-app guidance, naming, taxonomy, and information architecture.
- Experience scaling design systems from visual consistency toward interaction, content, accessibility, telemetry, and AI-ready pattern libraries.
- Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- Job Description Why This Role Exists Sprinklr is evolving from a collection of powerful product experiences into a more unified, AI-native platform that is easier to adopt, easier to understand, and easier to scale globally.
- experience become more coherent, usable, accessible, and AI-ready across product suites.
- Intern and early-career development: Establish a repeatable model for onboarding, mentoring, reviewing, and developing interns, campus hires, bootcamp graduates, and early-career designers so they can contribute meaningfully while building strong product design fundamentals.
- Cross-functional partnership: Work closely with Product Management, Engineering, QA, UX Research, PMM, Customer Success, Sales Engineering, Support, Design Systems, and Data/AI teams to align product
- experience improvements with customer and business outcomes. AI-first
- experience enablement: Help teams apply design system patterns, content standards, trust and transparency principles, human-in-the-loop patterns, and interaction guidance to AI-assisted, adaptive, and agentic product experiences.
- Experience work more visible, measurable, and easier to execute across teams.
- experience leading design teams in enterprise SaaS, B2B platforms, design systems, content design, or complex workflow environments. 5+ years of people leadership experience, including coaching designers, managing managers or senior ICs, and developing interns or early-career talent.
- experience leading or partnering deeply with design systems teams, including component strategy, pattern governance, adoption, documentation, accessibility, and implementation partnership.
- Strong understanding of Content Design, UX writing, information architecture, taxonomy, in-product guidance, terminology management, and content quality governance.
- Demonstrated ability to lead globally distributed teams and collaborate across time zones with Product, Engineering, QA, Research, Design Systems, and senior leadership.
- experience in AI-first, AI-assisted, adaptive, or agentic product experiences, including cross-product patterns, trust, transparency, user control, explainability, accessibility, human-in-the-loop design, design quality, mentoring, measurable product outcomes, and business impact.
- Expertise with modern product design tools and workflows, including Figma, FigJam , Figma Dev Mode, design systems, prototyping tools, Jira, Confluence, and AI-assisted design or research tools.
- Experience establishing lightweight Product Operations practices, including intake models, planning rhythms, prioritization frameworks, documentation standards, tooling hygiene, status reporting, and cross-functional governance.
- Strong portfolios will demonstrate strategic product influence, complex system design, cross-product patterns, mentoring or design quality leadership, research-informed decisions, shipped enterprise or SaaS work, measurable product and customer impact, and the ability to shape direction across teams.
- A specific degree, school, or credential is not required unless required by company policy. Preferred
- Experience helping teams move from AI feature delivery toward coherent, trustworthy, outcome-driven AI-first product experiences.
- Background in customer experience, contact center, social media management, marketing technology, analytics, insights, or other enterprise workflow platforms.
- Familiarity with accessibility standards, enterprise design operations, design QA, and product development lifecycle governance.
- Experience improving Product Operations or Design Operations practices in a complex enterprise product environment, especially where teams need clearer planning, prioritization, visibility, and accountability.
- Experience working with globally distributed teams and India-based design, engineering, product, or QA organizations. Collaboration Model This role sits within Product
- The Director, Product Design & Content will partner closely with Product Design leadership, Product Management, Engineering, QA, UX Research, Content Design, Design Systems, Product Operations, Data/AI, Customer Success, Sales Engineering, Support, PMM, and regional leadership teams.
- The role has global scope and is expected to influence how Sprinklr builds coherent, AI-ready product experiences and stronger operating practices across teams, locations, and product suites.
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Experience
- What Makes You Qualified 12+ years of product design experience, with meaningful
Benefits
- Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
- We offer you and your family voluntary healthcare coverage in countries where applicable.
- We believe it is important to take time off – it is essential for your mental and physical wellbeing.
- We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
Additional details
- Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
- As this transformation accelerates, Product Design needs stronger systems, clearer content, consistent interaction patterns, and disciplined coaching across a growing global team.
- This leader will establish practical operating models, quality bars, and coaching rhythms that help Sprinklr’s product
- What Does Success Look Like Lead and scale the product design systems, content design, product operations, and talent development functions that make Sprinklr easier to use, easier to build, and easier to understand.
- This role connects design patterns, product language, information architecture, onboarding experiences, operating rhythms, and coaching into one global Product
- Responsibilities What You’ll Do Team leadership: Lead a globally distributed team spanning Design Systems Product Designers, Content Designers, Product Designers, and interns, with clear expectations, coaching rhythms, development plans, and hiring support for India-based roles.
- Experience leaders to define how design systems, content design, product operations, and talent development scale across India, the United States, and distributed product teams.
- Product quality governance: Set and uphold standards for usability, accessibility, interaction quality, information clarity, design system adherence, and implementation quality across priority product areas.
- Product Operations enablement: Help establish planning, intake, prioritization, documentation, tooling, review, and reporting practices that make Product
- Evidence-driven improvement: Use research insights, product usage data, support signals, adoption metrics, customer feedback, and design system utilization to prioritize improvements and demonstrate measurable impact.