engineering
Posted Mar 23Senior Lead – VOIP Engineer
at Sprinklr
Ireland Dublin, IrelandOn-site
Responsibilities
- What You’ll Do Design and implement VOIP (signaling and media) infrastructure using FreeSWITCH , Kamailio / OpenSIPs , and RTPEngine Architect session border controllers (SBC), NAT traversal, load balancing, and failover strategies Define standards for call routing and audio quality optimization (codecs, jieer , etc.) Lead initiatives for scalability, observability, security, and resiliency of our voice infrastructure Troubleshoot live traffic and provide technical leadership during major incidents
- Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- experience in the Telephony / VoIP / CPaaS domain Strong knowledge of VoIP Protocols (SIP/SDP, RTP/RTCP) , Networking fundamentals (UDP/TCP/IP, DNS, MPLS), QoS ( latency, jieer , packet loss migration). Hands-on
- experience with Session Border Controller (SBC), Media Servers and WebRTC.
- Expert-level understanding of SIP , RTP , NAT traversal (ICE/STUN/TURN) , and VoIP security (TLS, SRTP, fraud preven8on) Hands-on development
- experience with FreeSWITCH , Kamailio / OpenSIPs , and RTPEngine
- Experience in designing carrier-grade telephony plaXorms serving millions of calls Strong systems programming and debugging skills in C/C++ Strong troubleshooting skills, with
- experience using network monitoring and debugging tools .
- Familiarity with distributed systems and cloud-based deployments (AWS, GCP, Azure) Excellent problem-solving, debugging, and performance tuning skills To be successful, you must have hands-on
- experience in: C/C++ development for real-time systems (not just architecture—active coding is required ).
- VoIP protocols : SIP signaling, SDP negotiation, RTP/RTCP media handling.
- Media servers : FreeSWITCH , Kamailio / OpenSIPS , or RTPEngine .
- Carrier-grade telephony infrastructure : SBCs, NAT traversal (ICE/STUN/TURN), and securing voice traffic with TLS/SRTP.
- Cloud contact center or CPaaS platforms , including PSTN/SIP trunking and global carrier integrations.
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Experience
- 12+ years of hands-on
Benefits
- Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
- We offer you and your family voluntary healthcare coverage in countries where applicable.
- We believe it is important to take time off – it is essential for your mental and physical wellbeing.
- We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
Additional details
- Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
- You’ll be responsible for building carrier - grade systems with high availability, low latency, and global scalability — powering mission-critical voice communication in our CCaaS platform.
- This is a hands-on leadership role where you will influence architecture, establish best practices, and work cross-functionally across Engineering, DevOps, Product, and QA teams.
- We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers.
- Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
- We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase.
- That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer.
- Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
- We invest in our people : We offer a comprehensive suite of
- benefits designed to help each member of our team thrive.