product
Posted Jun 25Senior Product Manager, Document Studio
at Gusto
New York, United StatesHybrid
Responsibilities
- Own product strategy and roadmap for the Document Studio platform—Defining the vision, making hard prioritization calls, and ensuring we’re building the right things for customers.
- Drive discovery and validation with customers and our internal experts—synthesize feedback, identify patterns, and turn insights into clear requirements and success criteria.
- Define and track outcomes (usage, quality, efficiency, business impact) and use data to inform what we build next.
Requirements
- AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience
- Our Product team is lean, which means you’ll have a high degree of impact and ownership.
- You’ll move fast by pairing sharp product judgment with fluency in AI tools — automating what slows teams down and amplifying what makes them creative and high-performing.
- You’ll prototype, automate, design, and ship — using AI as your co-builder to turn problems into durable solutions that deliver customer value with urgency and care.
- Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners — building technology for an AI-first world that gives them the superpowers to run and grow their businesses with confidence.
- Our environment moves fast, and PMs here thrive in ambiguity — blending curiosity, experimentation, and AI-native craft to shape how products (and work itself) are built at Gusto. About the Team
- experience on the other side of those documents, and the underlying platform that powers all of it.
- You'll work closely with Legal and Compliance and our HR experts to turn their expert knowledge into guided document-creation experience, and with the broader team to connect Document Studio to the rest of what Gusto is building for small businesses.
- We need a PM with strong product craft, real AI product experience, and the ability to push creative boundaries while executing quickly.
- Operate in ambiguity: our roadmap is evolving, the AI landscape is moving fast, and the “right” product isn’t always obvious.
- Think creatively about AI-native experiences, beyond chatbots and forms.
- experience in roles that involve helping people navigate choices they don't have the domain knowledge to make confidently
- AI product experience.
- You've shipped AI products where getting it wrong has real stakes — and you understand when AI adds value.
- You understand how to scope AI capabilities, manage uncertainty, and design for human-in-the-loop.
- Experience in any domain where structured logic needs to scale — compliance, legal, financial, medical, pricing, knowledge infrastructure — matters more here than document-specific background.
- You can have real conversations with engineers about AI systems, rules engines, and content infrastructure.
Experience
- 5+ years of product management
Benefits
- We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.
- All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success.
- Over $500M in annual revenue
- We have a clear vision for how AI-powered tools will transform HR for small businesses, and we're looking for a Senior Product Manager to make it real: sharpen priorities, own outcomes, and partner deeply with engineering and design to ship products that matter.
- experience that helps small business owners navigate the hard HR decisions, a new hire, a compensation change, a difficult termination, and generates the right documentation, personalized to their situation, compliant with their state, reflecting how they want their culture and values to come through, backed by rules they can trust.
- Our cash compensation amount for this role is $184,000/yr to $230,000/yr for New York. Final offer amounts are determined by multiple factors including candidate location,
Contact
- (1) Business Applications with Planned Wages ( www.census.gov )
Additional details
- At Gusto, we're on a mission to grow the small business economy.
- With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.
- Offer amounts are determined by role, level, and location.
- Learn more about our Total Rewards philosophy .
- requirements vary by role and will be assessed during the interview process. By the Numbers:
- Named #1 best software for small business of 2024 by G2
- 2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing
- The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs
- There are 6.2M employers in the US, 98% have fewer than 100 employees (1)
- 550,000 new businesses are created each year in the US (1)