other
Posted 3 days agoImplementation Consultant - Lead
at Sprinklr
Spain Madrid, SpainOn-site
Responsibilities
- Ensure that all client users during customer onboarding are trained and educated properly on the platform & establish a relationship built on trust with client champions Complete the execution of platform deployment in such a way as to anticipate future client needs or business
- Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- Desire and ability to rapidly learn a wide variety of new technical skills.
- Ability to work in a highly collaborative and fast-paced environment.
- requirements Passion for solving client challenges and commitment to client delight Strong customer handling skills and willingness to serve customer across various timezones Spanish & English languages business proficiency mandatory. Technical Skills
- Experience deploying Voice and Non Voice Contact center applications like Gensys Engage, Amazon Connect, Cisco Webex Contact Center, Ring Central etc. Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing Should have knowledge in CTI or Voice recording products
- Experience on VOIP, Dialer, ACD , IVR, SBC Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP.
- Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc. Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management
- Experience with telecom, call center integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like. Have
- experience in Groovy and Javascript You know You're Successful Customer-obsessed mindset to deliver value & able to adapt and operate effectively in ambiguous or rapidly changing environments Capable to work effectively under tight deadlines and juggle several assignments simultaneously Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role.
- Candidates must have current and unrestricted work authorization in the country where the role is based.
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Benefits
- Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
- We offer you and your family voluntary healthcare coverage in countries where applicable.
- We believe it is important to take time off – it is essential for your mental and physical wellbeing.
- We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
Additional details
- Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
- Job Description What will you do : The Implementation Consultant ensures Sprinklr customers receive the best onboarding
- experience and value by effectively deploying Sprinklr software based on customer use-cases, industry and best practices.
- The consultant also acts as the day-to-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence.
- This includes: Provide social insights and recommendations to support clients’ business practices Design and configure the appropriate Sprinklr solution to meet all
- requirements based on best practices and client’s custom needs, adhering to primary business use cases and platform functionalities Perform health checks of existing customers in need of platform upgrades and suggest solutions based on best practices and client needs.
- Excellent communication skills in Spanish and English, both written and verbal.
- A drive to dig into the details of a system or process to solve customer problems.
- Self-motivated, takes initiative, assumes ownership.
- Enthusiastic, professional, with a focus on customer success Excellent listening skills to fully understand the customer value