customer support
Posted 1 weeks agoEnterprise Customer Success Manager
at Mentimeter
Toronto, CanadaHybrid
salesforce$116,000
Responsibilities
- Drive measurable business impact by aligning Mentimeter usage to clearly defined customer outcomes, strategic priorities, and executive-level KPIs
- Develop and maintain structured success plans for every account, grounded in how the customer measures success internally, including business metrics, adoption benchmarks, and organizational objectives
- Lead executive-level conversations with senior stakeholders, including Managing Directors and functional leaders, confidently articulating value in business language and advising on best practices within communication, learning, and engagement
- Demonstrate strong situational awareness and cognitive agility in high-level meetings, quickly processing new information, adapting messaging in real time, and guiding discussions toward meaningful outcomes
- Demonstrate thought leadership in communication and facilitation by leading executive workshops, contributing to customer events, and confidently representing Mentimeter to inspire senior stakeholders
- Build trusted, multi-threaded relationships across departments and regions, ensuring Mentimeter is embedded in key workflows and strategic initiatives
- Proactively identify operational and stakeholder risk signals before they become commercial issues, and drive mitigation plans in close collaboration with the Strategic Account Manager
- Drive cross-departmental adoption and use case expansion by deeply understanding customer workflows, processes, and internal structures
- Collaborate closely with the Strategic Account Manager to align value realization strategy with commercial objectives and long-term account plans
Requirements
- experience in Enterprise SaaS Customer Success, strategic advisory, or equivalent enterprise-facing role
- AI and Hiring at Mentimeter
- At Mentimeter, we believe AI helps us work smarter - but it never replaces the human assessment, curiosity, and personal connection that define our culture and our hiring.
- We use AI as a sparring partner: to bounce ideas, bring new perspectives, support structure, and make our work more efficient.
- AI does not screen or decide on candidates.
- Hiring teams may use AI to support their work - for example, to structure notes, prepare interview questions, or organize their thinking.