other
Posted Feb 13Account Manager, Bilingual (English) (NZ/AUS-APAC)
at Keeper.app
JapanOn-site
Responsibilities
- Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
- Advise customers on best practices for securing and protecting their business against password related breaches
- Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
- Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity.
- Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
- Drive customer advocacy in the form of references, referrals, and case studies
- Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas
- Manage interviews and recruitment workflow
- Lodge a complaint with your data protection authority
Requirements
- Candidates must be able to work from our Tokyo, Japan office for eligibility.
- experience selling into SME and Enterprise level accounts.
- Ability to communicate in English with an emphasis on technology and business acumen, both verbally and in writing
- Consistently demonstrate knowledge of Account Management best practices, stay up to date on trends in the industry, and operate as an Account Manager and Cybersecurity advisor to your customers
- Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space
- experience in full cycle SaaS sales or Account Management (with a focus on upselling and expansion)
- Must have English language proficiency for business purposes, with excellent verbal and written communication skills, Japanese professional language proficiency is preferred •
- Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise •