engineering
Posted 3 days agoSenior Manager, Presales Engineering
at Twilio
United KingdomRemote
Responsibilities
- Build and roll out programs that enable the Presales Engineers to scalably accelerate our Sales funnel.
- Ensure that your team has the support that they need to be successful as well as providing direct mentoring and guidance on a day to day basis.
- Lead the technical strategy and technical forecast, determine what role Presales Engineers should play in accelerating new sign-ups, and how to deploy the team most effectively.
Requirements
- We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! .
- Twilions on the Presales Engineering team are experts in the CPaaS and Communications space and act as key members of our go-to-market teams in developing and optimising business critical customer engagement use cases with Twilio products.
- This role is highly cross functional, with deep integration with product management, carrier relations, finance, and our go-to-market sales and services teams. Responsibilities
- Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.
- We are always looking for people who will bring something new to the table! *Required:
- experience within the SaaS or CPaaS industry, inclusive of BS in Computer Science or equivalent software engineering experience.
- Proven ability to Drive Business Results not just by meeting targets, but by setting strategic priorities, empowering your team to work smarter, and making data-driven decisions that align with the broader organisation's goals.
- Superior written and verbal communication skills, with the ability to influence cross-functionally and resolve complex conflicts with sales leadership or other stakeholders through a "teach and demonstrate" approach.
- A strong understanding of the developer adoption cycle, as well as
- experience in the technology areas relevant to Twilio’s market: contact centre, IP-based telephony, messaging, real-time communications, security, authentication, email, scaling web and mobile applications. Tech-savvy leaders,
- experience with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) cloud application architecture and AI systems. •
- Experience with sales methodologies Cross-functional
- experience in pre-sales or post-sales technical consulting, software engineering, or product management is a plus.
- Demonstrated ability to communicate the "why" behind organisational changes, manage stakeholder expectations, and maintain team agility during periods of transition. Desired:
- Fluency in German Location
- Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Experience
- 7+ years of relevant presales work
- 3+ years of formal people leadership experience, with a proven track record of coaching for performance, fostering psychological safety, and supporting professional growth for team members at varying levels of seniority.
Benefits
- Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
Additional details
- At Twilio, we’re shaping the future of communications, all from the comfort of our homes.
- We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
- Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.
- As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding.
- Join the team as Twilio’s next Senior Manager of Presales Engineering, DACH! About the job
- This position is needed to be a technical leader for a team of Presales Engineers covering the DACH subregion.
- In this role, you will report to the Presales Engineering Director, EMEA.
- We support some of the largest and fastest growing companies in the world, spanning industries such as marketing, business automation, and customer care.
- Partner with the Sales leadership team to set our strategy for finding, closing and supporting opportunities in our sales funnel and in our existing customer base.
- Work across functions to ensure collaboration for shared goals and appropriate capacity for your team.