other
Added 4 hours agoManager II - ML Services
at Sprinklr
India Haryana Gurgaon, IndiaOn-site
Responsibilities
- Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- Job Description What will you do: Collaborate with Product Engineers and Data science teams to build and deliver AI products Connect with the internal and external stakeholders to understand use cases and advise on solutions Ability to translate complex technical concepts to non-technical stakeholders Training the team on AI specific configuration, AI model development and delivery process and data analysis An ideal candidate should have proficient knowledge of handling office tools like - Lucid Charts,
- What makes you Qualified: Full-time masters degree in either of the following specializations: Management/Engineering/Communication Overall 7+ years of
- experience in ML project management or similar leadership role. Understanding and knowledge of Agile and Scrum process, terminologies and artefacts Prior
- experience and background in service delivery, data management, team management, client communication, vendor management and documentation.
- Working knowledge of ML lifecycle and workflows, from initial client consultation to final deployment.
- Good written and verbal communication skills - Ability to create training documentation, review project documents for peers, and create custom documentation when required for a client Organizational and Interpersonal skills to keep project goals clear, have timely catch-up with internal team/clients, and ensure deliveries are checked and tested in prior Ability to collaborate - working with the Product manager on setting team goals, planning, and achieving them.
- Also, present/share newer solutions or ideas for growth and improvements in the team Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery Developing a deep understanding of the projects to gain insights into the scope of service delivery Taking accountability for service delivery