Sales Operations Lead

(north America), United StatesRemote

Responsibilities

Own pipeline and funnel analysis with a bias toward action.
Track how deals move through the funnel, find what's broken, deeply understand why, propose a fix, ship it, and learn from it.
Support the weekly forecast with bottoms-up rigor and surface risk before it becomes a miss.
Run territory and account management as a living system.
Maintain coverage models, balance books of business as we grow, help reassess segmentation, and evolve propensity scoring, intent signals, and routing so reps are pointed at the right accounts.
Build reporting and systems that scale.
Develop dashboards, models, and repeatable processes so insight and operations don't get reinvented every cycle.
Build capably with our AI tools to compress insight cycle time and improve process consistency within RevOps and across the GTM org.

Teams move faster, stay on brand, and get AI marketing that actually works.
Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.
At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses.
We're hiring a seasoned Sales Operations professional to be the right hand to our Head of Revenue Operations and a force multiplier for the entire GTM organization.
Connect dots across the GTM org.
Partner across marketing, finance, pre-sales, post-sales, and the exec team — your ability to surface information and collaborate across these groups will make you indispensable.
You know how complex this motion gets and you've learned how to prioritize what matters.
You go get the answer rather than hand off a spec and wait. (Snowflake, dbt, and Omni are our analysis stack, and we spend a lot of time in Salesforce and Gong too.) You have fast-growing fluency in using AI to accelerate your work.
After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security.

Ideally with 50+ AEs at a company selling enterprise software at multi-$100K or $1M+ price points through direct outbound and partnerships.
experience is a plus. Compensation & Benefits
The salary range for this position is $180,000 to $250,000 per year, which is location independent in accordance with our remote-first policy.
We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window. E-Verify Statement

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP.
With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves.
Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.
The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success.
If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you. The Role
This is a hands-on, senior individual contributor role for someone who can own problems end-to-end.
You’ll touch all aspects of our sales performance, from pipeline and forecasting to territories and process — and drive real impact.
Hightouch has grown from 10 to 50+ account executives in under two years.
That kind of growth creates complexity and we need someone who can cut through it quickly, surface what actually matters, and iterate their way to better answers.
This is not a role for someone who simply administers existing processes.