other
Posted Feb 12Strategist, Agent Development
at Sierra
Tokyo, JapanOn-site
Requirements
- ABOUT US At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI.
- Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook.
- Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens.
- Before that, Clay led the product and design teams for Google Workspace.
- WHAT YOU’LL DO: AGENT STRATEGIST As an Agent Strategist, you will be responsible for driving customer outcomes and the success of the AI agents you own.
- Working closely with Agent Product Managers and Agent Engineers, you will lead the strategy, design, development, and optimization of AI agents that handle thousands of customer interactions every day.
- You will play a central role in bringing high-quality AI agents to life by combining product strategy, conversational design, and deep customer understanding.
- (1) Customer Strategy & Account Management - Build trusted relationships with customers and take ownership of overall account success and health - Serve as the primary point of contact for customers and develop long-term strategic partnerships - Deeply understand customers’ business objectives and define roadmaps for successful AI adoption - Partner with Account Executives (AEs) to drive business outcomes and support account growth (2) AI Agent Strategy, Design & Development - Lead the design, development,
- requirements into scalable product solutions - Drive ongoing optimization and quality improvements across deployed AI agents (3) Project Leadership & Stakeholder Management - Lead multiple high-impact and complex agent development initiatives simultaneously - Coordinate effectively across technical and non-technical stakeholders throughout the agent development lifecycle - Foster strong relationships and ensure clear communication across customers and internal teams.
- WHAT YOU’LL BRING - Outstanding Japanese Communication Skills: Excellent Japanese verbal and written communication skills for enterprise business settings, with the ability to convey complex technical concepts to non-technical stakeholders, foster collaboration, and drive projects forward with clarity. - Client-Facing Consulting
- Experience: Whether in AI, digital transformation, or business strategy,
- experience engaging directly with customers to understand their needs and translate ideas into concrete solutions.
- Proven ability to lead proof-of-concepts (POCs) and ideally convert them into long-term engagements that drive sustainable value creation.
- - Technical Expertise: Strong understanding of software development, product management and engineering principles, enabling you to act as a strategic partner to customers and internal teams as we turn visionary ideas into agents.
- - Leadership and Team Management: Proven ability to manage multiple projects simultaneously, leading and inspiring teams to deliver innovative ideas and exceptional agents.
- Experience working in an international company where English is the primary language of communication; native or business-level proficiency in English. - AI Experience:
- Experience designing AI agents and deploying them in production, collaborating closely with technical counterparts. - Foundational Expertise: Degree in Computer Science, Engineering, Mathematics, or a related technical field, or equivalent practical
- experience demonstrating comparable expertise; an MBA or comparable
- experience at the intersection of technology and operations is a strong plus.
- We build trust in AI by making it more accessible, safe, and useful.
- BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world.
Benefits
- benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision
- benefits for you and your family - Life insurance and disability
- benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building
- benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These
- benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans.
- Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
Contact
- Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/.
Additional details
- We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney.
- We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
- These values are the foundation of our work, and we are committed to upholding them in everything we do.
- Bret was also one of Google's earliest product managers and co-creator of Google Maps.
- - Problem-Solving and Analytical Skills: Strong analytical and critical thinking skills to grasp complex concepts, and to identify risks and issues, develop mitigation strategies, and handle unexpected challenges across customer relationships and products.
- OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness.
- We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones.
- Everyone at the company knows and spends time with our customers.
- When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste.
- When we notice something isn’t right, we take the time to fix it.