customer support
Posted 4 days agoCustomer Success Manager- Ad Tech Experience Required
at Freestar
GlobalRemote
Responsibilities
- Own your publisher relationships end-to-end, beginning at onboarding through long-term growth and retention, acting as the single accountable lead for the account’s success.
- Proactively monitor and analyze publisher ad performance, identifying and implementing technical optimizations to drive revenue growth.
- Independently perform high-level analysis to determine the root cause of technical issues affecting ad delivery and performance.
- Develop and maintain strong relationships with our publishers’ technical teams, building trust through expert consultation and rapid issue resolution.
Requirements
- The ideal candidate will have a deep understanding of the advertising technology and programmatic landscape and a passion for solving complex challenges.
- Maintain a deep understanding of each publisher's technical nuances, business KPIs, and long-term goals.
- Advanced, hands-on knowledge of Google Ad Manager and Google Analytics.
- Deep understanding of the programmatic advertising ecosystem, including header bidding (Prebid.js), wrapper solutions, and ad serving principles.
- Familiarity with web technologies, including HTML, CSS, and JavaScript, and
- experience using browser developer tools for high-level debugging and issue identification. •
- Experience with CRM, project management, and support tools (e.g., HubSpot, Jira, Zendesk, Trello).
- Advanced Excel skills (Pivot Tables, VLOOKUPs, etc.) and
- Excellent verbal and written communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
- Exceptional problem-solving and analytical skills, with the ability to navigate nuanced technical challenges under pressure.
- Collaborative and proactive team player with a proven ability to take initiative and provide strategic support to cross-functional partners.
- Ability to thrive in a fast-paced, competitive environment, managing multiple priorities across various publisher accounts.
Experience
- 3-5 years of success in a Technical Account Management, Customer Success, or Ad Ops role within the Ad Tech ecosystem.
Benefits
- This role is not eligible for visa sponsorship
Additional details
- Freestar engineers cutting-edge monetization solutions for websites and apps.
- By combining industry-leading technology, data, and massive scale, we enable busy publishers to seamlessly maximize revenue while freeing themselves of the hassles of ad operations.
- Publishers then have more time to do what they do best: create content. Job Description:
- You will focus on the long-term technical health and optimization of our clients' accounts, ensuring their ad stack is optimized for maximum yield and that all technical hurdles are swiftly identified and resolved by the appropriate internal teams. Responsibilities:
- Serve as the primary technical point of contact and strategic advisor for a portfolio of premium and enterprise-level publisher accounts.
- Partner with the Support and Yield teams as necessary for escalations.
- Liaise daily with internal teams, including Support, Yield, Audience Strategy, Business Development, and Product, to escalate complex issues and advocate for publishers’ needs.
- Act as an expert on Freestar’s product suite and the broader programmatic ecosystem, providing technical guidance and best practices to clients.
- Educate publishers on new technologies and product features, and assist in upselling technical solutions that align with their business goals.
- experience interpreting complex performance dashboards.