other
Posted 7 hours agoStaff Engagement Manager
at Konghq
New Jersey, JerseyRemote
Responsibilities
- Drive the engagement lifecycle end to end to deliver business outcomes - Own and drive project management activities and oversee completion of engagement kickoffs, project charters, and deliverables, managing schedules, meeting milestones, and ensuring success throughout the engagement lifecycle end to end to deliver business outcomes - Prepare customer-facing and internal collateral such as solution presentations, blueprints, reusable artifacts, project plans, burndown, and status reports - Identify,
- - Ensure timely completion of Month and Quarter end close process and complete new PS employee onboarding with content tailored to the new hires’ positions - Coordinate with cross functional teams to obtain relevant data about the project opportunity and staffing
- - Support Professional Services staff to better understand revenue, hours, and target attainment goals What you will bring to Kong: - Strong project/program management and services delivery
Requirements
- As an Engagement Manager, you will have the opportunity to work across the entire customer lifecycle to drive a prescriptive outcome(s) and successful delivery of engagements and programs for key customers.
- This is an important role and requires someone with very strong thought organization, and communication skills along with the ability to multitask, context switch, and manage customer escalations.
- - Makes use of productivity tools like FinancialForce, Salesforce, Metabase, Trello, etc.
- experience with a track record of delivery for strategic customers on time and within budget - Deep
- experience working with project financial fundamentals and PSA tools such as Financial Force to own and drive operational activities(Reporting, Forecasting, and Tracking) - Excellent customer-facing skills and ability to communicate with executives as well as other stakeholders at customer sites and cross-functionally within Kong.
- Ability to demonstrate relationship building internally and externally - Exceptional organizational and change management skills with an ability to manage competing client demands - Excellent presentation skills along with a strong understanding of professional services business metrics in a SaaS software environment.
- Ability to manage critical and political situations with business stakeholders with strong interpersonal skills - Proven team player, and team builder who loves to work in a fast-growing and roll up their sleeves in a dynamic environment and is able to keep pace with constant change.