Senior Customer Success Manager - APAC

Apac Australia, AustraliaOn-site

Responsibilities

In LaunchDarkly GTM, we are all customer-obsessed and striving for massive year over year growth. Responsibilities:
Technical Guidance: You’ll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices.
Highly Adaptable: You excel in a fast-paced and dynamic organizational setting.
Experience owning the renewal process and being held accountable to a retention quota. This is a commercially oriented Customer Success team.
Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred.
experience holding customers and cross-functional teams accountable to a timeline. •
Experience working on a technical product, ideally interacting with developers or other technical personas as your primary customer.
Experience within the DevOps space preferred. •
Experience with both proactive and reactive customer success motions.
We will teach you all about LaunchDarkly, but you should have an existing level of technical knowledge and know-how.
Proven ability to advocate for both your customers and your company.

5+ years in a customer-facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets. •

You know how to be the voice of the customer in the company while mediating between the customer's requests and the company's vision. About LaunchDarkly: