other
Posted Apr 1Incident Manager
at Why Hiring
Remote
Responsibilities
- Command high-severity incident bridges, directing cross-functional teams (Engineering, Plan Operations, Customer Success) toward rapid identification and mitigation of issues.
- Lead comprehensive blameless Post-Mortem and Root Cause Analysis (RCA) investigations to uncover underlying system or operational deficiencies.
- Establish and maintain best practices for incident documentation, tracking metrics (e.g., MTTA, MTTR), and running tabletop exercises to prepare teams for future events.
Requirements
- experience in technical incident management, site reliability engineering (SRE), or IT operations, ideally within a fast-paced, highly-regulated SaaS or healthcare environment.
- Deep understanding of modern incident management protocols, ITIL frameworks, and tools (e.g., PagerDuty, Jira, Datadog).
- Exceptional written and verbal communication skills, including the ability to write strategic documentation (e.g., incident reports, executive summaries, process proposals).
- Demonstrated ability to influence overlapping business and technology areas without direct authority to reduce inefficiencies and improve platform reliability.
- Familiarity with domain-driven design and cloud-native architecture. •
- Experience in the healthcare, pharmacy benefit management (PBM), or health-tech industry.
- Proven ability to work with geographically distributed teams and stakeholders.
Experience
- What you will bring to SmithRx: 5+ years of
Benefits
- We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality.
- benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
- Flexible Spending Benefits
- 401(k) Retirement Savings Program