operations
Posted 2 days agoTasker Operations Manager
at Taskrabbit
GermanyHybrid
Responsibilities
- Drive invoices and revenue by analyzing supply data and taking targeted actions to improve supply health, booking conversion, and Tasker quality at key stages of the Tasker lifecycle—including activation, billing, retention, and churn.
- Advise and/or take direct action to acquire quality Taskers when needed.
- Demonstrate strong data fluency to communicate performance insights and business impact to various teams and leadership.
- Design and lead experiments to improve supply alignment and Tasker success.
- Be a product expert. Know what features are live, how they work, and be able to explain them to an external audience. Validate and submit bug reports when we hear issues from Taskers.
- Lead community engagement efforts—hosting office hours, profile workshops, and Tasker socials to foster a vibrant and inclusive community.
Requirements
- Please submit your CV/resume in English, as this role operates in an English-speaking environment.
- Help Taskers in your Book of Business thrive through performance coaching (in 1:1 and group settings) in person and virtually, at every stage of the Tasker lifecycle.
- Master the Tasker lifecycle and use data-driven insights to identify gaps, recommend cross-functional improvements, and drive better outcomes throughout the entire platform experience.
- Bachelor’s degree or equivalent practical experience.
- Full professional fluency in English and German.
- experience managing and maintaining strong relationships with cross-functional teams to drive results and achieve business objectives.
- Proficient with BI, Google Workspace, and customer success tools. Nice to Have •
- Experience managing community programs across multiple metros or countries.
- SQL and Sigma proficiency.
Experience
- 4+ years in marketplace operations, customer success, community management, or comparable roles.