management
Added Apr 30Head of Customer Success APAC
at Asana
Sydney, AustraliaOn-site
Responsibilities
- Define and execute a multi-year CS strategy for APAC that accounts for the unique cultural, linguistic, and market complexities across the territory.
- Own the regional P&L for Customer Success, driving key performance indicators including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and customer advocacy.
- Champion the Agentic Enterprise mindset, consulting with C-suite executives on how to scale value through durable context and AI-led orchestration.
- Lead and mentor a high-performing team of CS leaders and individual contributors, fostering a culture of excellence and a "self-driving" organizational mindset.
- Forge deep cross-functional partnerships with regional Sales, Marketing, and Product leaders to align on account strategy and regional growth targets.
- Influence the global product roadmap by surfacing deep market insights from the APAC region to ensure AI capabilities meet diverse market needs About you
Requirements
- You will drive the shift toward an AI-powered model where context-aware execution enables customers to move from "doing" work to "guiding" it.
- Most Asanas have the option to work from home on Mondays and Fridays.
- experience in Customer Success or client-facing leadership role within the SaaS industry, with a proven track record of managing large-scale regional organizations.
- Regional Expertise: Deep knowledge of the APAC market landscape and the ability to navigate diverse business cultures and regulatory environments.
- AI Visionary: Advanced understanding of "Agentic AI" and the ability to articulate how durable context and orchestration drive business value.
- Influential Partner: Exceptional ability to build consensus and influence stakeholders across global, matrixed organizations.
- Change Agent: Proactive problem solver who thrives in ambiguity and is passionate about building the future of how companies operate in an AI-centric world.
- Emerging Tech Curiosity: Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
- Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making