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design

Posted 6 days ago

Staff Product Designer

at dialpad

San Ramon, United StatesOn-site
Figma

Responsibilities

  • Lead design on the foundational layers and platform-wide initiatives that the rest of Dialpad's product is built on.
  • Define the patterns, primitives, and interaction models that other designers and teams build with — and make sure they hold up at scale.
  • Ship production code alongside engineering — not just front-end polish, but meaningful contributions to the systems your work shapes.
  • Build production-realistic coded prototypes with real data that engineers can take forward into platform work.
  • Design AI-first capabilities and infrastructure where trust, transparency, and user control are first-class concerns.
  • Build your own tooling — skills, agents, and micro-apps — and raise the team's AI practice through what you build, not what you tell them to do.
  • Strengthen and evolve Dialtone, our design system, and leave reusable patterns behind for the designers building on top of your work.
  • Identify cross-cutting problems and opportunities other designers aren't yet looking at.
  • Mentor designers across the team, give feedback that holds the bar, and coach peers on craft, communication, and AI fluency.
  • Improve how the team ships, communicates, and works together — adapting your altitude for your team, leadership, and the broader design org. Skills you'll bring
  • Built your own AI tooling — skills, agents, micro-apps, CLI workflows — to accelerate your design and shipping practice, beyond chat-window prompting.
  • Designed patterns, components, or systems that other designers and engineers consumed at scale, and held them up under the weight of real adoption.
  • Maintain a personal practice — side projects, open source contributions, writing, or experiments — where you push your own craft forward. Have
  • Build and ship agentic AI products that are redefining how companies operate

Requirements

  • Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital.
  • Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
  • Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve.
  • Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
  • At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
  • You work at the edge of what's possible with AI and design.
  • This person will be a key design leader, sharpening how AI shows up in Dialpad, meeting our customers' needs, and driving how the team incorporates AI into their day-to-day work.
  • This person will help build the future of business communications for humans—and AI.
  • At Dialpad, we deeply understand both: we've been providing real-time communication services for almost 15 years and building AI solutions since 2018, having transcribed over 5 billion calls and meeting minutes.
  • The Design team sits at the forefront of what's next for Dialpad: we not only help explore the future of the Dialpad platform, but we were the first team at Dialpad to fully adopt AI into our work.
  • We're reshaping how we work with AI and how AI shows up for our customers.
  • This role is a great fit for someone who's as comfortable working in a terminal window as they are in a Figma window, who treats AI as a medium to be designed in—not a feature to be tacked on, and who is restless about the design craft and how it's changing.
  • Your portfolio must also show evidence of an AI-native design practice from within the last 6 months.
  • We're not looking for AI savants; we're looking for designers who can fluently use these tools in their work.
  • Treated AI as a medium you design in, not a feature you add — and shaped how your previous team or organization practices AI in their daily work.
  • Have shipped AI-native products, agentic workflows, or conversational interfaces — and have strong opinions on what makes them good.
  • experience in SaaS, communications, contact centers, or real-time collaboration platforms.
  • Work at the center of the AI transformation in business communications
  • Join a team where AI amplifies every employee’s impact

Experience

  • 8+ years of shipping high-quality product design work, with a track record of impact on platform-level or foundational design surfaces — design systems, infrastructure, AI capabilities, integrations, or the patterns and primitives that feature teams build on top of.

Benefits

  • Shipped code into production codebases and used coded prototypes as a primary thinking and validation tool — not a bonus deliverable.
  • For exceptional talent based in California, the target base salary range for this position is posted below.
  • Our salary ranges are determined by role, level, and location.
  • The range displayed on each job posting reflects the target range for new hire salaries for the position.
  • Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
  • Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
  • Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
  • California Salary Range $174,000 — $220,500 USD Why Join Dialpad
  • Competitive salary, comprehensive benefits, and real opportunities for growth

Additional details

  • Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer
  • We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
  • We look for people who are intensely curious and hold themselves to a high bar.
  • Our ambition is significant, and achieving it requires a team that operates at the highest level.
  • We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role
  • You restlessly push yourself to get better and lift your team along with you.
  • If this describes you, then Dialpad is the place for you.
  • We are a team of curious, technically grounded builders who care deeply about craft, exploring ideas, and building tools to help each other.
  • Portfolios must demonstrate impactful work consistently implemented at high-craft standards.
  • We're looking for designers who raise the bar around them — not just what they personally shipped. What you'll do

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