Staff Product Manager - Observability

India Bangalore, IndiaOn-site

Responsibilities

- Lead Execution: Partner with engineering and design leaders to scope, define, and deliver capabilities for the product’s releases that bring customer value and reduce the MTTR for customers investigating incidents or looking for deeper performance metrics.
Foster collaboration and ensure clarity in planning and execution across all relevant stakeholders. - Develop Roadmaps and Plans: Create and maintain a comprehensive external-facing roadmap and related materials that clearly communicate the product direction and milestones.
Collaborate with Product Marketing Management (PMM) to develop and execute a clear launch plan, ensuring all deliverables are approved and on track. - Champion Communication and Transparency: Serve as the central point of communication, keeping internal and external stakeholders informed on progress, milestones, and expectations.
Build strong relationships with field teams to ensure project updates and outcomes are effectively communicated.

You will collaborate closely with a talented and focused engineering team while maintaining 360-degree ownership of the product, engaging with engineering, field teams, other product managers, and customers to deliver value.
- Customer-Focused Planning: Develop a deep understanding of customer needs and use cases, supported by solid data and evidence.
- Deep understanding of customer needs, onboarding, and product adoption.
- Knowledge of common tools and patterns in the Observability and data ecosystem such as Prometheus, Grafana, Zipkin/OpenTracing, OpenTelemetry, Druid, ClickHouse, etc.
#LI-KK1 About Kong: Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era.
Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models.

Experience: 6+ years in product management, working on developer infrastructure products and working with technical customers.