Technical Quality Specialist

San Francisco, United StatesOn-site

Responsibilities

Develop expertise in Figma's products and customer journeys, from Product Designers to Developers, to accurately diagnose sophisticated bugs
Own end-to-end troubleshooting of complex technical issues as the primary point of contact, partnering with Engineering and Product to report bugs, drive resolution, and maintain clear, proactive communication to improve customer satisfaction
Adapt to supporting customers across multiple products — including billing, account management, and occasional weekend or holiday coverage — to ensure global customer support
Recommend tooling and process improvements to enhance how the team manages and diagnoses bugs
Collaborate cross-functionally as a subject matter expert to help develop customer-facing and internal documentation, including training materials

Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
experience for all customers. You will deliver the kind of experiences that build trust throughout the Figma community, from customers to key internal partners such as Product and Engineering.
We are looking for a Technical Quality Specialist who will advocate for quality improvements that enable great end-to-end experiences for the people and businesses using Figma.
experience working in a QA or Support environment for a technical SaaS product •
Experience collaborating closely with Engineering and Product teams
experience across multiple platforms (Mac, Windows, iOS, and Android)
Consultative communication skills with the ability to tailor messaging for technical and non-technical audiences, translating complex concepts into concise explanations
Experience working with design tools like Figma, Adobe Suite, Sketch, Framer
Ability to read and write Spanish, Portuguese, Japanese, Korean, German, or French
Additionally, if hired you will be required to attend in person onboarding.

If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.
Job level and actual compensation will be decided based on factors including, but not limited to, individual
For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range.
Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales
Figma’s compensation and
Hourly Base Pay Range: $45.20 — $80.30 USD

If you require accommodation, please reach out to accommodations-ext@figma.com .

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all.
If you're excited to shape the future of design and collaboration, join us!
As a Technical Quality Specialist on the Product Support team, you will be responsible for troubleshooting complex bugs and working closely with internal teams to elevate the Figma
The ideal candidate will have a strong testing background, be comfortable collaborating in a dynamic, often ambiguous environment where priorities shift quickly, and demonstrate leadership, technical competence, and a passion for quality.
This is a full time role that can be held from one of our US hubs or remotely in the United States.
Interact with Figma customers daily via support channels such as chat, email, or video calls, taking ownership over complex problems
Contribute to social support efforts by engaging with customers and users on social media and community platforms
Act as the voice of the customer by identifying trends and communicating insights to our Product and Engineering teams to advocate for bug fixes, tooling and process improvements, and feature enhancements
Demonstrated resilience and adaptability, with motivation to experiment, build, and collaborate across teams even amid change or ambiguity
While not required, it's an added plus if you also have: •