Senior Customer Success Manager

BrazilRemote

Requirements

- Have a good understanding of complex technology environments.
experience of a similar role within SaaS, Open Source and/or Infrastructure software companies.
- Have a solid understanding of Cloud Native and the technologies that make it work (Containerization, Kubernetes, Microservices) as well as have a have a foundational understanding of APIM.
#LI-TS1 About Kong: Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era.
Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models.

Are you ready to unlock intelligence? If you don’t think you meet all of the criteria below but are still interested in the job, please apply.
Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
About the role: You will be working at a dynamic and fast paced start-up as a member of the Customer
You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry.
This team is responsible for interfacing with our customers throughout their lifecycle helping them realize the value of their Kong investment.
As a member of the CX team you will act as a champion for our most critical asset, our customers.
You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successful.
In this role you will work alongside the US and LATAM sales teams and will have the opportunity to build a large portfolio of Customers.
This is an incredibly exciting and challenging role at the forefront of technology, requiring someone with very strong organizational and communication skills.