Bilingual Customer Support Associate (Call Center)

On-site

Requirements

experience in a call center or client service role. - Bilingual in English and Spanish to effectively support a diverse client base. - Strong communication skills, dependability, and a positive attitude. - Ability to stay organized while handling multiple inquiries and delivering high client satisfaction. - Availability to work on-site full-time in our Fairfield, CA office.
Additionally, candidates must reside in the US. Promise participates in E-Verify.

We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity.
In this role, you will handle client inquiries via phone, email, and text, guiding clients through Promise's services and available financial relief programs.
HOW WE SUPPORT OUR PEOPLE At Promise, we invest in our team’s well-being, growth, and sense of ownership. - Equity for All: All full-time employees receive stock options to share in our company’s success. - 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents. - On-Site Role in Fairfield, CA: Enjoy a focused, supportive environment with access to real-time guidance and resources to help you succeed. Please note:
Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status.
Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders).

To request a reasonable accommodation, please email accommodations@joinpromise.com.
To learn more, view E-Verify Participation Notice and Right to Work Notice. https://www.notion.so/promisehq/E-Verify-and-Right-to-Work-Notice-36c700f194288084a365f8c30fd53993?source=copy_link