Customer Support Associate (f/m/d)

Berlin, GermanyRemote

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Requirements

This is an entry-level / graduate role designed for candidates who want to build a strong foundation in customer operations within a fast-growing FinTech.
experience here’s what you’ll be doing: - Support Customers: Act as a key operational contact for our German customers.
You’ll learn how to handle inquiries professionally across phone, chat, and email—providing clear solutions while building trust and confidence. - Understand the Product Deeply: Develop a deep understanding of our FinTech product across different use cases, markets, and customer needs, learning how complex financial workflows, payments, and operations come together in practice. - Solve Complex Problems: Not every case is straightforward.
You bring: - A Bachelor’s degree (or equivalent) in Business, Communications, Finance, Economics, Law, or a related field or comparable practical
What You’ll Gain - Deep understanding of the Moss company and product - Fast learning curve across markets and products - Clear career path (Junior → Mid → Senior Specialist) - Internal mobility across CSM, Operations, Commercial or Compliance - Early responsibility and real impact from the start About Moss Moss is a SaaS scale-up founded in Berlin, with a team of 300+ people from 50+ nationalities in 5 offices across Europe.
Our ambition is bold: to power every SMB’s spend across Europe - fully digital, AI-driven, and seamlessly integrated for complete control.

Moss has raised a total of €180 million in funding and is backed by the most renowned tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures and A-Star.
We’re a place where you can fast track your career - here's what else to expect: - Top-of-market compensation package, including equity. - Our vibrant offices are at the heart of our culture, where in-person time fuels collaboration and connection over weekly breakfasts and Friday demos. - Additional
benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits. Unless stated otherwise,

Recognised by Sifted’s Rising 100 https://sifted.eu/rankings/b2b-saas-rising-100-2024 and LinkedIn's Top Startups https://www.linkedin.com/pulse/linkedin-top-startups-2024-20-aufstrebende-unternehmen-bjd0c/, we’re here to help propel your career and together, make Moss a lasting success.