engineering
Posted 2 weeks agoCustomer Success Engineer (Cheltenham, UK)
at VulnCheck
United KingdomOn-site
Responsibilities
- Own the technical post-sales relationship for a portfolio of VulnCheck customers, serving as their primary point of contact for implementation and ongoing technical guidance.
- Lead customer onboarding, deployment, and adoption of VulnCheck solutions, ensuring successful integration into existing security tools, platforms, and workflows.
- Design, build, and troubleshoot custom workflows, scripts, and integrations, leveraging VulnCheck APIs, SDKs, and datasets.
- Diagnose and resolve technical issues related to APIs, data fidelity, performance, and integration architecture.
- Deliver technical enablement through training sessions, architecture reviews, best-practice guidance, and ongoing optimization recommendations.
- Support renewal and expansion efforts by ensuring customers achieve measurable value and maturity with VulnCheck over time.
- Accelerate customer time-to-value through structured onboarding and guided implementation.
Requirements
- experience in a customer-facing technical role within cybersecurity (e.g., Technical Account Manager, Customer Success Engineer, Post-Sales Engineer, or similar), including demonstrated
- experience supporting public sector and/or government entities and navigating their procurement, compliance, and operational requirements.
- Deep understanding of the cybersecurity product landscape, with a strong focus on Vulnerability Management and Threat Intelligence.
- Strong working knowledge of incident response, SOC operations, and vulnerability management workflows, and how vulnerability intelligence supports each function.
- Proven ability to develop and maintain scripts in Python. Hands-on
- experience working with REST APIs and JSON-based data models. •
- Experience building or rapidly learning integrations and workflows in platforms such as SIEM, SOAR, TIP or similar security tooling. Demonstrated
- experience providing technical mentorship, enablement, or customer guidance Preferred
- Familiarity with the Go programming language is a plus.
- Built on over two decades of cybersecurity experience, our team of experts understands the intricacies of vulnerabilities, their exploitation in the wild, and how to leverage this data to build more effective cybersecurity products that produce better outcomes for organizations.
- We have a sense of duty to protect the critical infrastructure we rely on including medical devices, power grids and telecommunication networks.
Benefits
- benefits designed to meet a wide range of needs and lifestyles: Benefits and Perks
- Competitive salary with employee equity program
- Health, dental, and vision coverage Unlimited PTO
- Pension Contribution
Additional details
- VulnCheck is transforming vulnerability intelligence by helping security teams act faster and with more confidence.
- Our platform delivers early, high-quality exploit intelligence, deep asset correlation, and contextual insights to help organizations stay ahead of emerging threats. About VulnCheck
- Our platform delivers early, high-quality exploit intelligence, deep asset correlation, and contextual insights to help organizations stay ahead of emerging threats. About the Role
- As a Customer Success Engineer (CSE) at VulnCheck, you will serve as a trusted technical advisor to our existing customers, helping them successfully adopt, integrate, and operationalize VulnCheck intelligence across their security programs.
- Customer Success Engineers at VulnCheck are product experts, implementation specialists, and long-term customer advocates.
- This role is focused on driving customer outcomes, ensuring deployments are successful, integrations are effective, and customers realize ongoing value from VulnCheck’s solutions.
- By deeply understanding customer environments and objectives, you will help turn VulnCheck from a data source into a core operational capability within their security stack.
- You will play a critical role in ensuring customers not only deploy VulnCheck successfully but also continuously evolve how they use our intelligence to improve detection, prioritization, and response.
- Although this is a 100% remote role, candidates must be located in Cheltenham, UK for occasional onsite meetings with our federal and pub sector customers. What You'll Do
- Provide hands-on technical consulting to help customers operationalize VulnCheck data within SIEMs, TIPs, SOAR platforms, data lakes, and internal tooling.