other
Added 1 hour agoSr. Solutions Consultant - West
at Sprinklr
United States Washington, United StatesRemote
Responsibilities
- Design and present tailored solutions using Sprinklr’s platform, showcasing how our technology drives value across the marketing tech stack.
- Facilitate workshops, whiteboarding sessions, and proof-of-concept engagements to demonstrate solution fit and strategic impact.
- Collaborate with cross-functional teams (Product, Engineering, Customer Success, and Marketing) to deliver compelling demos, create solution architectures and align to positive business outcomes and go-to-market strategy.
- Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- Job Description **Candidates must be located in PST or MST for this role *
- This includes researching and understanding prospects' go-to-market strategies and identifying potential solution hypotheses and value drivers of customer
- experience to inform solution strategy and client conversations.
- experience in a role at a SaaS company working with Enterprise clients A strategic thinker with
- experience in marketing technology, customer experience, or digital transformation consulting.
- Experience guiding prospects and customers through structured problem solving and value realization frameworks and helping clients innovate and transform their customer experiences.
- Qualifications Bachelor's degree in Marketing, Business, Communications, or a related field 5+ years'
- experience in a solutions consulting/sales engineering role
- Experience with Sprinklr or similar Unified-CXM platforms a plus Understanding of AI and automation as applied to marketing and CX use cases.
- Familiarity with data integration, API connectivity, and scalable solution design in mar-tech environments.
- Excellent business and technical presentation skills (remote and in-person), communication (oral & written), and relationship building skills, across all levels of management Proficient technical aptitude including at a conceptual and practitioner level, and ability to become a subject matter expert with new technology applications Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role.
- Candidates must have current and unrestricted work authorization in the country where the role is based.
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Benefits
- Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
- We offer you and your family voluntary healthcare coverage in countries where applicable.
- We believe it is important to take time off – it is essential for your mental and physical wellbeing.
- We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
- JOB REQ COMPENSATION RANGE $121,000 - $201,000 The base salary range for this role is shown above.
- At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location.
- Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.
- benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based
- benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health
- benefits including medical, dental, vision, and prescription drug coverage.
Additional details
- Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
- Sprinklr is seeking a Sr. Solutions Consultant to partner with our Sales and Customer Success teams in driving strategic engagements with enterprise clients.
- This role is ideal for a consultative, outcome-driven professional with deep expertise in marketing technology, customer experience, and digital transformation.
- As a Sr. Solutions Consultant at Sprinklr, you will be a trusted advisor to our clients, helping them create and implement solutions that leverage Sprinklr’s Unified-CXM platform to deliver measurable business outcomes across marketing, social, and customer experience functions.
- At Sprinklr, Solution Consultants have the technical knowledge and business consulting acumen to uncover a customer’s current and future state needs and their goals to best position Sprinklr’s platform.
- They speak from a position of confidence and credibility with their product and industry knowledge and can provide insights and build rapport easily while being a trusted advisor.
- What You’ll Do Act as a key member of the account team for your territory, working directly with prospects and customers during sales cycles as a trusted advisor to build confidence and excitement around Sprinklr’s suite of products and integrations with customer systems Lead discovery sessions to understand client goals, challenges, and desired outcomes across marketing, social media, customer care and CX.
- Understand potential business opportunities at customer prospects.
- experience programs at the prospect’s organization.
- Translate complex platform capabilities into business value for executive and practitioner audiences.