LATAM/Americas ERP (Netsuite) Solution Consultant - Implementation

Remote

Responsibilities

“Own the customer” as the single point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey
Lead multiple projects during the implementation phase and be viewed as an expert in solution design, development and troubleshooting. You may do planning, estimation,
Perform troubleshooting and development assistance to Pipe17 customers and resolve problems when possible, engaging engineering as needed
Coach and educate customers to improve adoption of Pipe17
Collaborate with internal stakeholders (Engineering, Product, Sales) to complete customer goals, be the “Voice of the Customer” to provide visibility and/or escalations, and maintain strong referenceability across your book of customers
Create and improve documentation to help customers and partners help themselves
Document onboarding steps for future reference and to transition to other teams as needed Skills and Experience Minimum of 4 years

We also embrace AI as a force multiplier .
We believe great operators don’t compete with AI - they partner with it.
We use AI to move faster, think deeper, and remove friction from our work, while still applying human juådgåment, creativity, and context where it matters most.
Thoughtful use of AI is part of how we scale ourselves and our impact.
AI fluency: You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast.
You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly. About You You’re empathetic.
You can prioritize and have the ability to say no to customers. You're a self- starter, manager, owner (can drive things to results). You have great communication skills (written and verbal)
As a part of a distributed team, you excel with minimal supervision.
experience within the ecommerce space such as one or more of the following: Shopify, Big Commerce, Woo Commerce, etc and B2B sales platforms, point-of-sale systems, ERPs, 3PLs/warehouse management systems, cart rover, order and inventory management systems such as Stitch labs, Brightpearl, Cin7, and SaaS connectivity solutions such as Dell Boomi, Workato, Zapier etc. Responsibilities