other
Posted Dec 15, 2025LATAM/Americas ERP (Netsuite) Solution Consultant - Implementation
at Pipe17
Remote
Responsibilities
- “Own the customer” as the single point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey
- Lead multiple projects during the implementation phase and be viewed as an expert in solution design, development and troubleshooting. You may do planning, estimation,
- Perform troubleshooting and development assistance to Pipe17 customers and resolve problems when possible, engaging engineering as needed
- Coach and educate customers to improve adoption of Pipe17
- Collaborate with internal stakeholders (Engineering, Product, Sales) to complete customer goals, be the “Voice of the Customer” to provide visibility and/or escalations, and maintain strong referenceability across your book of customers
- Create and improve documentation to help customers and partners help themselves
- Document onboarding steps for future reference and to transition to other teams as needed Skills and Experience Minimum of 4 years
Requirements
- We also embrace AI as a force multiplier .
- We believe great operators don’t compete with AI - they partner with it.
- We use AI to move faster, think deeper, and remove friction from our work, while still applying human juådgåment, creativity, and context where it matters most.
- Thoughtful use of AI is part of how we scale ourselves and our impact.
- AI fluency: You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast.
- You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly. About You You’re empathetic.
- You can prioritize and have the ability to say no to customers. You're a self- starter, manager, owner (can drive things to results). You have great communication skills (written and verbal)
- As a part of a distributed team, you excel with minimal supervision.
- experience within the ecommerce space such as one or more of the following: Shopify, Big Commerce, Woo Commerce, etc and B2B sales platforms, point-of-sale systems, ERPs, 3PLs/warehouse management systems, cart rover, order and inventory management systems such as Stitch labs, Brightpearl, Cin7, and SaaS connectivity solutions such as Dell Boomi, Workato, Zapier etc. Responsibilities