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↳ Own TVL growth across token demand, staking, and vault deposits — and set, track, and report the growth and financial… ↳ Lead capital formation end-to-end — raise the Series A from crypto-native investors and secure the seed liquidity and…
↳ Own all people management for CSR and CSS agents: 1:1s, coaching, performance reviews, PIPs, hiring recommendations ↳ Build a culture of accountability, continuous improvement, and professional development
↳ Own the strategy, systems, and training that turn AI-assisted development from an experiment into Coinme's engineering… ↳ Design, build, and maintain a centralized repository of CLAUDE.md project context files across all Coinme repositories,…
↳ Handle 25-40 inbound customer support calls per day with professionalism and efficiency ↳ Resolve customer issues related to cryptocurrency transactions, account access, and platform navigation in real-time
↳ Build the on-chain transaction infrastructure that powers Coinme's crypto payment rails- including the fulfillment… ↳ Design solutions for complex technical and business problems
↳ Own the full product lifecycle of Crypto-as-a-Service, with a strong emphasis on API quality, integration reliability,… ↳ Define and evolve APIs, SDKs, onboarding flows, sandbox environments, and technical documentation
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