Customer Success Manager

📍 San Francisco, California, United States·🏢 On-site

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Responsibilities

requirements in both directions and keep projects unblocked Technical onboarding: Lead implementation sessions, configure integrations using APIs and webhooks, and validate workflows before go-live Account health and expansion: Track adoption metrics, identify risks early, and build plans to drive deeper usage and growth against defined targets Customer voice: Synthesize feedback from the field into clear, structured insights that influence product direction Proof-of-concepts: Rapidly prototype and

Customer Success Manager @ Phonely San Francisco, CA - On-site, Full Time AI voice is the future. We’re building it.
Want in? About Phonely At some point in the future, every business will answer their phone with voice AI.
Phonely builds conversational voice AI agents for high volume phone workflows.
You will need to get comfortable with APIs, webhooks, and modern SaaS infrastructure - not to write production code, but to understand what is being built and advocate effectively for your customers.
Experience at a SaaS, AI, or developer-tools company Background in solutions engineering, technical consulting, or implementation You have built something - a company, a product, a project that did not exist before Why join Phonely We are a team of ex-athletes, founders, and builders with low egos and high standards.

On-site in San Francisco - meals covered, quarterly offsites to interesting places (Rocky Mountains, Costa Rica, Indonesia), and meaningful equity in a company that is growing fast.

We are building the platform that makes it possible - and we need someone who can orchestrate complex customer deployments, align teams, and keep everything moving without losing the human touch.
Our customers use us to qualify leads, book appointments, route calls, and resolve real customer conversations in production.