Senior CX Coordinator (Overnight Shift)

📍 Canada·🏢 Remote

Requirements

Experience in a customer-facing role - Has used AI tools in a meaningful way, not just as a user, but someone who's shaped outputs, built workflows, and found smarter ways to apply them beyond the obvious use case - Telehealth or digital health background is a bonus - Weekend availability (Saturday — Wednesday) In any case, you'll stand out if you: - Communicate with precision — you write clearly, get to the point, and break down complex ideas in a way that's simple to understand - Are a self-directed

Benefits - Full medical, dental and vision
benefits - Maternity/paternity policy - 3 weeks' vacation - Competitive compensation - Stock option grant - Remote first, work from anywhere in Canada - Incredible culture powered by a highly collaborative and high-performing team - Large impact at an early-stage technology company - Professional development opportunities, working closely with founders and the senior leadership team Schedule: Overnights - days TBD Seniority Level: Senior Location: Remote (Canada).
- Payments: We will never ask for credit card information, bank details, or payments for "equipment" or "onboarding" during the application process.

Founded in 2019, Felix’s approach to healthcare encompasses assessments, lab testing, prescriptions, fast and discreet delivery, and ongoing care — all online at http://www.felixforyou.ca/www.felixforyou.ca http://www.felixforyou.ca.
Candidates can communicate their accommodation needs to the hiring manager directly or by emailing accessibility@felixforyou.ca.
- Communication: We will only ever contact you from an official @felixforyou.ca http://felixforyou.ca email address.
If you receive a suspicious request, please do not provide any personal information and report it to us immediately at hr@felixforyou.ca

About Felix: Felix is Canada’s first end-to-end platform providing on-demand treatment for everyday health.