Customer Success Manager

Responsibilities

• Customer Engagements: Lead customer kick-off calls, perform platform demos & user trainings, drive regularly scheduled check-ins, QBRs with customers, while monitoring platform adoption and overall client satisfaction.
• Collaborate with the sales team in the solutioning and closing of expansion opportunities.
• Support/Community : Proud to be a Y Combinator-backed company.

Requirements

• Founded by two female entrepreneurs who graduated from the Y Combinator 2018 batch, BlueCargo has successfully raised a Series A in 2022.
• experience with BlueCargo through onboarding, implementation, adoption, expansion & retention.
• experience by working closely with cross-functional teams such product, data science, engineering, sales, operations to achieve this. We are looking for someone with past
• experience in a fast paced startup environment preferably within the logistics and/or technology industry.
• Qualifications Education: Bachelor's degree in Business, Analytics, Supply Chain, Operations or any relevant fields
• experience in a customer-facing role, such as Customer Success, Account Management, Sales or Client Services in the logistics, transportation and/or tech industry.
• Skills : Excellent written & verbal communication and interpersonal skills, with the ability to influence intended outcomes in a clear & concise way.
• Commercially driven, client-centric mindset Strong problem-solving and analytical abilities, with a bias for proactive action Ability to navigate difficult conversations and negotiate with mutual beneficial outcomes.
• Familiarity with CRM software and data analytics tools, and being able to leverage both to guide action.
• Proficient in data analysis and presentation leveraging Google Slides and Sheets to tell an effective story and drive intended behavior.
• Bonus Points Intermediate to Advanced knowledge of international logistics and the US trucking market, and the industry pain points that exist.
• Experience working at company at the intersection of logistics and technology, or experience in both environments.

Experience