Customer Success Manager

📍 New York, New York, United States·🏢 On-site

Responsibilities

Ensure customers are successfully running payroll each cycle and proactively identify risks before they become problems.
Guide customers through new workflows, product features, and best practices so they get maximum value from Trayd.
Troubleshoot issues quickly by coordinating across engineering, implementation, and internal teams.
Run regular check-ins with customers to understand what is working, what is not, and where we can improve.
Advocate for customers internally and help prioritize product improvements based on real-world feedback.
Support customers through critical moments such as payroll deadlines, product changes, or operational transitions.
Identify opportunities for account growth and deeper adoption of the platform.

It requires ownership, problem solving, and the ability to navigate both operational and product complexity.
experience in customer success, account management, consulting, operations, or similar roles, ideally in a SaaS or startup environment.
Experience with payroll, financial software, ERP, or compliance-heavy systems.
Exposure to SQL, analytics, or technical troubleshooting.

Customer Success Manager New York, NY (in-person, SoHo) $85,000 to $95,000 Base Salary + Meaningful Equity Trayd, in one sentence Trayd is building the operating system for commercial construction: payroll, compliance, and back office workflows that actually work in the real world.
Compensation The base pay range for this role is $85,000 – $95,000 per year.

Construction is one of the largest industries in North America, yet much of the software that runs it is outdated, manual, and fragile.
Companies spend hours every week reconciling payroll, tracking job costs, and managing compliance across disconnected systems.