Support Executive

📍 Hyderabad, Telangana, United States·🏢 On-site

Responsibilities

Ensure all customer interactions are logged accurately in our CRM system.
Multilingual Customer Support: Deliver timely and accurate customer service across various channels (phone, email, chat), ensuring customer satisfaction.

Given our diverse client base, proficiency in regional languages such as Kannada, Telugu, Hindi, Tamil, or Marathi, depending on the location of our operations, is crucial.
Ability to communicate effectively in English and at least one regional language (Kannada, Telugu, Hindi, Tamil, or Marathi) is essential.
Product Expertise: Develop a comprehensive understanding of Landeed products and services to assist customers effectively.
Ideal Candidate Profile: Educational Background: Bachelor’s degree in any field. Additional
experience in a customer support or similar role, with a preference for candidates familiar with the tech or real estate sectors.
Language Skills: Excellent communication skills in English and proficiency in at least one of the following regional languages: Kannada, Telugu, Hindi, Tamil, or Marathi.
Quick learner with new technology platforms.
Customer-Centric: Demonstrated ability to focus on customer needs, with patience and empathy to manage inquiries and complaints.

Landeed, a pioneering company dedicated to revolutionizing the land registry and real estate sectors with innovative technology, is currently seeking Support Executives to enhance our customer support team.
In this role, you'll be at the heart of our mission, providing exceptional service and support to our users.
This position is ideal for individuals passionate about customer service and eager to contribute to making property transactions more transparent, efficient, and accessible. Key
Issue Resolution: Address customer inquiries, resolve issues promptly, and escalate complex cases as necessary.
Customer Feedback: Collect and analyze customer feedback to aid in product development and improvement.