Automation & Tooling Manager- Customer Operations
- jira
Experience with tools like Claude, Jira, Twilio, n8n, and external app integrations. - BA/BS degree or equivalent experience.
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Experience with tools like Claude, Jira, Twilio, n8n, and external app integrations. - BA/BS degree or equivalent experience.
↳ WHAT YOU'LL DO RECRUITING EXECUTION - Own full-cycle recruiting across technical, business, and leadership roles. -… ↳ PROCESS & STAKEHOLDER MANAGEMENT - Build structured interview processes, scorecards, and hiring frameworks. - Partner…
↳ - Develop a successful and engaging strategy for a growing, distributed team across the country and around the world. ↳ - Implement forward-thinking policies and processes that develop a culture of peer-to-peer feedback and recognition.
↳ - Monitor product performance and key metrics, distinguish signal from noise, and drive timely iteration when results… ↳ CROSS-FUNCTIONAL PARTNERSHIP - Partner closely with Engineering and Design leadership to align on roadmap, scope, and…
↳ - Lead, mentor, and grow a multi-team engineering organization, including engineering managers and senior individual… ↳ - Drive key technical initiatives spanning core ledger and account infrastructure, payments and money-movement rails,…
Our vision is to be the go-to platform serving small businesses – from launch to everyday – so business owners can… The ideal candidate is a hands-on builder who can run rigorous experimentation, translate company objectives into a…
↳ - Build and maintain financial models that capture Novo's drivers, including interchange and card economics, deposit… ↳ ACCOUNTING & CONTROLS - Oversee day-to-day accounting operations, including general ledger, accounts…
↳ - Drive key initiatives spanning activation and onboarding, card and interchange products, payments and money-movement…
Our vision is to be the go-to platform serving small businesses – from launch to everyday – so business owners can… The ideal candidate is a hands-on leader who can set marketing strategy, build and grow high-performing teams across…
↳ - Design and build scalable, secure, and reliable frontend and backend systems with minimal dependencies on other teams. ↳ - Lead development independently while collaborating closely with Product, Design, and Business stakeholders.
↳ Handle Tier 2 and Tier 3 helpdesk tickets and complex technical escalations with a strong focus on remote support. -… ↳ Drive efficient user management, including streamlined onboarding, offboarding, and identity lifecycle processes. -…
↳ Build the system that lets Novo scale its brand - Build and maintain a cohesive visual system across all marketing…
↳ - Monitor community health, sentiment, and emerging risks, surfacing insights and opportunities for continuous… ↳ LAUNCH INITIATIVES THAT GROW PARTICIPATION, SENTIMENT, AND LONG-TERM COMMUNITY VALUE - Develop and execute…
We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by… REQUIREMENTS FOR THE ROLE: - 5–8 years of legal experience, preferably within fintech, banking, or financial services -…
↳ Build & Automate - Design, build, and own Novo's cloud infrastructure on AWS using infrastructure-as-code (Terraform /… ↳ Secure & Observe: - Develop, document, and enforce security policies, protocols, and procedures across all environments…
We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by… - Utilize SQL and other analytical tools to extract and manipulate data for fraud detection purposes.
↳ - Support documentation and communication of payment-related policies, processing timelines, and exception procedures. ↳ - Collaborate cross-functionally to identify and drive opportunities for automation, cost reduction, fraud mitigation,…
RESPONSIBILITIES - Serve as the internal subject matter expert on Fraud, leveraging a deep understanding of… experience in Fraud with at least one year in a fraud prevention/strategy role. -
↳ ACCOUNT RECOVERY & NEGOTIATION - Manage a portfolio of delinquent accounts across all stages of delinquency - Contact…
↳ ABOUT THE ROLE: - Assist the BSA Officer in implementing all aspects of Novo’s BSA Program, including driving…
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